K Avenue Hair Australia Pty Ltd, are the exclusive distributors of Priscilla Valles and Glam Seamless products for Australia and New Zealand. We want to ensure that your shopping experience is seamless from start to finish. Below, you'll find all the essential details about our shipping and delivery process:
2-8 Business Days
6-27 Business Days
Enjoy free standard shipping for orders totalling AUD$2000 or more, both for Australia and New Zealand.
Changing or Canceling Orders:
Once an order is placed, we make every effort to process it immediately. Therefore, requests for order changes or cancellations are unlikely to be accommodated. After receiving your order, we are happy to assist with exchanges or refunds for unopened and untampered products.
Shipping to PO Boxes:
Please note that we do not ship to PO Boxes.
Taxes & Duties:
Please be aware that international orders may be subject to duties, fees, and import taxes upon delivery. These charges are determined by local customs authorities and are the recipient's responsibility. Your order invoice will be included with your package, and any additional paperwork, permits, or fees will be the recipient's responsibility.
Shipping Terms & Conditions:
We use DHL Express for Australian orders and Australia Post for New Zealand orders. Please note that delivery times may vary, especially if there are delays. While rare, it's possible for packages to be lost or delayed, and we cannot be held responsible for such occurrences.
Our free shipping offer does not apply to remote or rural areas, and additional fees may be required for these addresses.
If you authorise the package to be left in a safe place upon delivery, please note that we are not responsible for lost or stolen packages.
In case of an incorrect shipping address, please email us urgently at firstname.lastname@example.org with the correct address and order number. We will do our best to assist, but we appreciate your understanding that address changes may not always be possible.
Orders with fraud alerts will not be processed and shipped until all details are verified.
If you have any questions, suggestions, or need further assistance, please do not hesitate to contact us at email@example.com.